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Return Policy

Return and Exchange Policy


All products sold are non-refundable and non-exchangeable. Once an order is placed, it constitutes a contract between both parties, and no returns, refunds, or exchanges will be provided. Please consider your purchase carefully before placing an order.


Product images and information are for reference only. Due to lighting and color differences on different displays, there may be color differences between the product images and the actual products. The actual product shall prevail.


The following circumstances are eligible for a refund (applicable to in-store pickup only):


1. The product received is different from the one ordered (excluding differences in color or size due to lighting or measurement errors).


2. If the product ordered is out of stock or unavailable, the company will arrange for a full refund of the deposit.


3. If the product received has obvious human-made scratches or damage (excluding differences in craftsmanship inherent to the brand, such as color variations, leather grain, texture, and thickness, as well as box damage caused by transportation).


All terms and conditions are subject to change and are at the sole discretion of Bearbear Luxury. In case of any disputes, Bearbear Luxury reserves the right of final decision without prior notice.